Refund Terms

Effective Date: October 2023

Welcome to the Refund Terms document of TWILIGHTVAULT. We prioritize customer satisfaction and strive to ensure that our clients have a seamless experience when shopping with us. Below are the guidelines for refunds.

1. Eligibility for Refunds

Refunds are applicable under the following conditions:

• The item was purchased directly from the TWILIGHTVAULT website.
• The item is returned within 30 days from the date of purchase.
• The item is in its original packaging and unused condition.

2. Non-Refundable Items

The following items are not eligible for refunds:

• Gift cards.
• Downloadable software products.
• Personalized or custom-made items.

3. Refund Process

To initiate a refund, please follow these steps:

1. Contact our customer support team at [email protected].
2. Provide your order number and the reason for the refund request.
3. Follow the instructions provided by our support team to return the item.

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

4. Refund Timelines

Refunds, if approved, will be processed to the original method of payment within 7-10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

5. Contact Information

If you have any questions about our Refund Terms, please contact us at:

Email: [email protected]

Phone: +27 21 123 4567

Mailing Address: TWILIGHTVAULT, 123 Main Street, Cape Town, South Africa